Support

Last updated: 4 November 2026

Email [email protected]. A person reads every message.

To help us help you, tell us your iPhone model, iOS version, the app screen and what you did. Please don't send passwords, sign-in codes, recordings or confidential business text. For a purchase question, the order ID from Apple's receipt email is enough.

Common questions

How do I restore my purchase? With the same Apple ID, open You and tap Restore purchases. Restoring never charges you, and it works after reinstalling, changing iPhone or deleting your account. If you signed in with an email before, sign in with it again first so your progress comes back too.

How do I cancel AI Coach? Open the Settings app › your name › Subscriptions › Tacy, or in Tacy go to You › AI Coach › Manage in App Store. You keep AI Coach until the end of the period you paid for. Lessons you bought are never removed.

How do I get a refund? Refunds are handled by Apple: go to reportaproblem.apple.com.

How do I turn speech checks or AI help on or off? You › Settings & privacy.

How do I get a copy of my data? You › Settings & privacy › Export my data.

How do I delete my account? You › Settings & privacy › Delete account. Your data is removed within 24 hours and from backups within 30 days. Deleting your account doesn't cancel a subscription; cancel it with Apple separately.

Something in a lesson or an AI reply is wrong. Under an AI reply, tap Report a problem. For a lesson, email us the lesson name and what you saw.

I signed up on the website to get notified and want to be removed. Use the removal link you got when you signed up. If you lost it, email us from the address you signed up with.

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